Policies & Payments
Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
Cancellation Policy
We understand that inadvertently missing appointments can happen; however, we must consider how these missed appointments impact other patients, many of whom are sick, and need to receive timely care.
Full Circle requires a minimum 12-hour notice for appointments and 24-hour notice for surgeries that need to be canceled or rescheduled. You may cancel or reschedule by calling us at 503- 635 -3573 or emailing us at customercare@fullcirclevets.com.
If we do not receive adequate notice of a cancellation or reschedule, a deposit equal to an exam fee will be applied to your account that must be paid before rescheduling. You may use this deposit at your future visit.
We expect all clients to arrive on time for their appointment. Please call to let us know if you will be running late. We will then determine if there is enough time to see your pet or if your appointment needs to be rescheduled.
Subsequent missed appointments, either late cancellation / reschedule or a no show, will result in a cancellation fee that will need to be paid before any future appointments can be scheduled.
Please feel free to contact us if you have any questions.
